Care from the first call

Our experienced and skilled Support Teams know that person-centered care starts from the very first call. When it comes to healthcare, there is no replacement for personal touch. That is why when you call Empower during business hours, you will always speak to a human about your needs and those of your clients.

Our Support Teams in Victoria, NSW, Queensland and Western Australia approach their important work consistently across the country with care, understanding and efficiency.

They care about the people they help.

All our Support Teams know that a client’s journey with Empower starts long before a clinician arrives at their door. Professional and effective healthcare is a team effort and begins from the first phone call.

They prioritise communication.

Not only are they skilled at talking to people, even when there are barriers to communication, but they also genuinely enjoy talking to our clients and partners.

They are skilled problem solvers.

With attention to detail and understanding of the systems they manage, Support Team members enjoy a challenge. From matching clients to the most suitable clinicians, to managing complicated schedules, they pride themselves on their ability to help clients access the services they need, as quickly as possible.

They are relationship builders.

By delivering a responsive client service, our Support Teams establish strong and trusting relationships with clients, partners and supports.

If you need help finding a solution for yourself or a client or have questions about our services and just want to chat to someone who is ready to listen, our support teams are waiting for your call.