Meet Kirsten Womack – WA Support Manager

Kirsten is the newest member of Empower’s WA management team. She brings a wealth of customer service experience to the role of Support Manager in this expanding region.

Kirsten has been great to work with. She keeps me updated with what is happening with new referrals and as a Support Coordinator that is essential to the job.

Jessica Retty – Support Coordinator – St Jude’s Disability Services

Why have you chosen this role?

I have recently returned from 15 years in the United Kingdom where I worked in a similar role for an organisation that supplied assistive technologies to the NHS and local councils. I wanted to find a job where I could use the knowledge, I had gained from that experience to support clients in my hometown of Perth. Empower offers that opportunity along with the ability to be part of building a service that makes a real impact on the communities I care about.

What makes you well suited for this type of work?

When you spend your life on the phone with people, you learn to communicate effectively. I keep an open mind when talking to clients and their supports and see each interaction as an opportunity to build relationships and find solutions.

How you describe your job?

My job is to help people. I see myself as a conduit between people and the quality healthcare they need and deserve.

What’s different about Empower WA?

We have the rare advantage of being part of a larger organisation with established systems that are proven to work in other regions but we are also an agile and flexible team that can adapt to deliver the services that matter in this region, in a way that best serves our clients.

What matters most to you in your work?

I want to deliver exceptional customer service that is open and transparent and meets the needs of our clients.

What would surprise people about your job?

We have a team approach to matching clients with the clinicians best suited to their needs. We take honesty and accountability in this process seriously and communicate openly with clients and their supports about allocation and timelines.