Welcome Debbie to Empower Healthcare: Our New Service Retention Officer
At Empower Healthcare, we are excited to announce the addition of Debbie to our team in the newly created role of Service Retention Officer. This position was established to address the potential loss of customer satisfaction that might occur due to planned and unplanned cancelled appointments within our Victorian POMA (Physiotherapy, Osteopathy, Massage, and Allied Health Assistance) services.
Enhancing Client Experience with Debbie
Debbie’s warm and personable demeanour on the phone has quickly established a genuine connection with our clients and coordinators, leading to high satisfaction levels. Our commitment to going the extra mile is evident through our personalised approach, where we invest time in finding and offering alternative appointment options whenever our clinicians are unavailable. This dedication truly enhances the client experience and reinforces our commitment to meeting their needs.
Debbie arrived from England many years ago on a one-year holiday visa and decided to make Australia her home. With 25 years of experience running her own sales and marketing businesses, 10 years at QML Pathology QLD, and the last 2 years in a QLD government call centre managing over 350 services, Debbie brings a wealth of knowledge and expertise to the new role.
Impacting Lives Through Continuity of Care
Debbie is passionate about ensuring clients have continuous appointments and do not miss any sessions. She believes in the importance of maintaining the continuity of appointments because of the health-related consequences.
Debbie says,
It’s important to keep the continuity of appointments because our bodies quickly lose muscle memory. By offering alternative appointments with the clinicians they love and have built rapport and relationships with, we help maintain their fitness.
In addition to her professional accomplishments, Debbie holds a degree in Biomedical Science and enjoys reading medical thrillers. She is also busy with her cherished eight grandchildren, ranging from 15 months to 8 yrs old.
At Empower Healthcare, we are dedicated to providing exceptional care and services to our clients. With Debbie on board as our Service Retention Officer, we are confident that we will continue to enhance our clients’ experiences and ensure their needs are met with the utmost care and attention.
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