Home massage offers the power of touch whilst assisting accelerated healing, induce relaxation, reduce pain, and provides general comfort for the receiver. During a time when human contact and interaction have been drastically reduced due to social distancing requirements a home massage can help. This ancient evidence-based therapy is more vital than ever in addressing the needs of people who have limited mobility and are isolated while managing chronic conditions at home.
Highly Trained Health Care Professionals
Empower massage clinicians are highly trained health care professionals who use a therapeutic approach to massage. They offer a broad range of individualised massage treatments chosen to accommodate the mobility status, preferences and needs of the people they see at home.
Our clinicians bring their own equipment with them and can massage the client on a massage table, on their bed, or in high supported sitting with a range of relaxing oils and creams, or the personal products preferred by the client.
Benefits of Home Massage
Decreased depression and agitation, resulting in feelings of wellbeing and comfort.
Many people are anxious about massage until they have one and experience the benefits that this therapy can bring, including;
Relaxation of muscles and soft tissue that have become tight and shortened due to postural changes and decreased activity.
Reduction in pain caused by common conditions such as osteoarthritis and lower back problems.
Improved circulation leading to decreased swelling and improved lymphatic function.
Decreased depression and agitation, resulting in feelings of wellbeing and comfort.
Living independently does not have to mean living in isolation and in pain. Massage therapy can be a powerful tool in improving the quality of life of people who struggle to access services and supports outside of their homes and who wish to continue living life the way they want to, where they want to.
Click here to learn more about our remedial massage service offerings.
How To Get Started With Empower
To arrange a referral, click on the image below
About Empower Healthcare
We Change Lives
Changing lives is what we do.
Delivering high quality allied health services is how we do it.
Empower Healthcare was founded in 2016 by two people who were determined to improve the standards of allied health services in residential aged care and knew how to do it. With industry knowledge and an innovative approach, Adam and Matthew set about defining what allied health services can be when quality and person-centred care is placed before all else in healthcare.
The partnership, that merged clinical expertise with business acumen, soon established Empower Healthcare as a leading provider of quality physiotherapy services in residential aged care facilities in Victoria. This success fuelled the expansion of our services within residential aged care, home care and NDIS to deliver occupational therapy, physiotherapy, nursing, podiatry, dietetics, osteopathy, massage and speech pathology.
Now offering comprehensive allied health services with more than 180 dedicated and passionate clinicians working in Victoria, Western Australia, New South Wales and Queensland, Empower Healthcare is growing and taking our unique approach with us.
A lot has changed over the years but not our commitment to the highest quality care, delivered by expert clinicians, aimed at improving the independence and quality of life of our clients- helping our clients live their lives the way they want to.
Get Clients Started With Our Home Care & NDIS Services
Simply click on the image below for our referral form.
Empower Announces Two Leadership Occupational Therapy Appointments
Empower Healthcare has responded to the exponential growth in demand for quality Home Care and NDIS OT services by appointing two exceptional Occupational Therapists to leadership roles.
Alison Enticott has been appointed OT Manager, while Monica Leo comes on board as OT Quality and Development Lead. Alison and Monica will head up the OT team, ensuring that Empower leads the way in delivering high quality, person-centred occupational therapy services that expand with the changing care needs of the clients and communities we work in.
CEO Adam Gilroy-Smith welcomes them both to the Empower team
We are excited to have two amazing talents of the quality of Alison and Monica join us in these incredibly important roles. Alison and Monica are the best in the business, with an abundance of experience leading occupational therapy transformation and engagements at scale and galvanising cross-functional teams to deliver exceptional results. That combination makes them the ideal fit to drive our client partnerships as we grow our business across Australia.
In leading the national OT team, Alison brings together skills in people leadership, stakeholder management, strategic planning and mentoring skills to support each individual to reach their full potential. Alison draws on her broad range of experience having worked in inpatient rehabilitation and then private and public hand therapy practice early in her career. She subsequently worked in the areas of occupational rehabilitation, corporate health, health insurance, and life insurance within a range of management and consulting roles. Most recently Alison has led teams in community settings supporting people with disabilities through the NDIS to achieve their goals.
Monica will lead the personal and professional development of the team, communicating Empower Healthcare’s vision for continued high quality healthcare, developing complex strategies to build relationships with key stakeholders and delivering a clinical excellence framework that continuously improves the skills and confidence in improving outcomes of care and consumer experiences. Monica joins with a strong pedigree working in some of Australia’s most recognisable brands, including Royal Children’s Hospital and Monash University. Her experience gained from transdisciplinary, family-centred practice with paediatric private practice modelling and NDIS Group programs, will see Monica add her expertise to shaping the future of allied health support in Aged Care and NDIS.
Alison and Monica’s healthcare ethos aligns well with Empower, as Monica reveals
The thing I love about Occupational Therapy is that we focus on what matters to a person, not what is the matter with them. When people can do the things that are meaningful to them, it has so many positive benefits to their health and wellbeing. Occupational Therapy is all about celebrating the individual. It’s about focusing on what people can do and helping them navigate any barriers to them doing what they want to do and enjoy doing.
The senior appointments continue Empower Healthcare’s strong business growth and momentum in 2021 to now provide allied health support across the East Coast of Australia and in the west.
The Empower Difference
Changing lives is what we do
Delivering high quality allied health services is how we do it.
Empower Healthcare was founded in 2016 by two people who were determined to improve the standards of allied health services in residential aged care and knew how to do it. With industry knowledge and an innovative approach, Adam and Matthew set about defining what allied health services can be when quality and person-centred care is placed before all else in healthcare.
The partnership, that merged clinical expertise with business acumen, soon established Empower Healthcare as a leading provider of quality physiotherapy services in residential aged care facilities in Victoria. This success fuelled the expansion of our services within residential aged care, home care and NDIS to deliver occupational therapy, physiotherapy, nursing, podiatry, dietetics, osteopathy, massage and speech pathology.
Now offering comprehensive allied health services with more than 180 dedicated and passionate clinicians working in Victoria, Western Australia, New South Wales and Queensland, Empower Healthcare is growing and taking our unique approach with us.
A lot has changed over the years but not our commitment to the highest quality care, delivered by expert clinicians, aimed at improving the independence and quality of life of our clients- helping our clients live their lives the way they want to.
Click on your relevant health care industry sector below to learn more.
How To Get Clients Started With Our Services
Simply click on the image below for our referral form.
Inviting someone into a client’s home when they are unwell can be daunting. Our Empower Home Nursing team are skilled at making people feel at ease whilst prioritising their safety and quality of care during all assessments. A home nursing assessment gives the nurse an opportunity to assess the client in their own environment and tailor a specific care plan, to keep them home for longer.
Clients who benefit from home nursing assessments include:
New clients on home care packages
People with deteriorating health
Individuals managing chronic health conditions
Clients with complex care needs
Anyone who has recently returned home after a hospital admission and is struggling
Why is a nursing assessment important?
To assess all aspects of physical, mental and social wellbeing.
To identify areas in which individuals require additional support.
Establishing whether clients are safe and able to cope at home.
To assist in planning and implementing of appropriate care.
Nursing assessments allow clients to participate in their own care by engaging them in the assessment process.
The primary goal of a home nursing assessment is to manage the clients health at home for longer and avoid hospitalisation. Book an appointment now giving your client the freedom to live the life they choose to live.
About Empower Healthcare
We Change Lives
Changing lives is what we do.
Delivering high quality allied health services is how we do it.
Empower Healthcare was founded in 2016 by two people who were determined to improve the standards of allied health services in residential aged care and knew how to do it. With industry knowledge and an innovative approach, Adam and Matthew set about defining what allied health services can be when quality and person-centred care is placed before all else in healthcare.
The partnership, that merged clinical expertise with business acumen, soon established Empower Healthcare as a leading provider of quality physiotherapy services in residential aged care facilities in Victoria. This success fuelled the expansion of our services within residential aged care, home care and NDIS to deliver occupational therapy, physiotherapy, nursing, podiatry, dietetics, osteopathy, massage and speech pathology.
Now offering comprehensive allied health services with more than 180 dedicated and passionate clinicians working in Victoria, Western Australia, New South Wales and Queensland, Empower Healthcare is growing and taking our unique approach with us.
A lot has changed over the years but not our commitment to the highest quality care, delivered by expert clinicians, aimed at improving the independence and quality of life of our clients- helping our clients live their lives the way they want to.
How To Get Clients Started With Our Home Care & NDIS Services
Simply click on the image below for our referral form.
Home health care nursing services can be vital for the wellbeing of clients living at home and wanting to continue to do so. A home nursing assessment is a convenient and easy way to establish the support and medical needs for people who find attending out-patient services difficult, while providing the clinician with valuable information regarding the holistic care needs of clients seen within their unique home environments.
Clients who benefit from home nursing assessments include:
New clients on home care packages,
People with deteriorating health,
Individuals managing chronic health conditions,
Clients with complex care needs,
Anyone who has recently returned home after a hospital admission and is struggling.
Why is a nursing assessment important?
To assess all aspects of physical and social wellbeing.
To identify areas in which individuals require additional support.
Establishing whether clients are safe and able to cope at home.
To assist in planning and implementing of appropriate care.
Nursing assessments allow clients to participate in their own care by engaging them in the assessment process.
Booking a home care nursing assessment can be an important step in giving people living at home the freedom to live the lives they choose to live.
About Empower
We Change Lives
Empower Healthcare is a national allied-health service provider and partner with Home Care package providers, NDIS plan managers & Aged Care organisations to deliver life changing allied health services. We offer a full-service platform from physiotherapy, occupational therapy, podiatry, dietetics to osteopathy, massage therapy and most recently, home nursing services and pride ourselves in the delivery of high-quality therapy solutions, value packed services and responsive ethos.
It is a very exciting time with Empower Healthcare building on the success of its Victorian operation and now expanding nationally into NSW & WA. With a growing team of 100+ clinicians, we provide over 1,500 treatments every day and service more than 100 healthcare organisations. Building on this strong foundation, we are well positioned and committed to delivering exceptional care.
Our therapists genuinely care about the people we work with and take the time to build strong relationships that holistically improve social, physical and mental wellbeing to live happier and healthier lives.
How To Get Clients Started With Our Home Care & NDIS Services
Simply click on the image below for our referral form.
We welcome Cristina Speranza to the Empower family. Cristina is our newest graduate physiotherapist in NSW.
Tell us a bit about yourself
Hi! My name is Cristina Speranza and I am a new graduate Physiotherapist that has recently joined the Empower NSW team. I completed a Bachelor of Human Science majoring in Human Movement at Macquarie University and a Masters of Physiotherapy at the University of Technology Sydney. During my degree, I discovered that Physiotherapist’s can treat much more than your usual musculoskeletal injuries, in fact we can EMPOWER client’s to achieve their goals and improve their quality of life. I have discovered a deep passion for neurological rehabilitation and in the future I aspire to become a clinical educator and share my knowledge and passion for Physiotherapy with the future generations to come.
In your new position at Empower, what will you be looking to achieve in 2021?
Being the first Physiotherapist on the NSW team, I would love to share my current knowledge with future Empower Physiotherapist’s and contribute to expanding the team. I would also love to learn and expand my own Physiotherapy skill set to ensure I am delivering quality care to all clients.
What do you love most about your role?
I love when client’s feel a sense of accomplishment and happiness when they have achieved their goals. That is the reason why I wake up every morning and do what I do. I also love being able to connect with client’s and hear their stories and wisdom.
What has been your most memorable moment?
The most memorable moment of my Physiotherapy career was when I was managing a paraplegic client and she had been hospitalised for 5 months since her injury. She had not left the hospital in that time and her goal was to complete a car transfer to go for a drive to Coogee beach. The only thing that was stopping her, was her inability to complete a transfer out of her wheelchair. After a lot of motivation, intensive practice and strength training she was able to complete the car transfer and her husband drove her to Coogee beach. After the drive, she was crying of pure happiness and could not stop thanking me for never giving up on her. That was the moment when I realised no matter what condition the client has there is always an alternative solution for them to achieve their goals.
What attracted you to Empower?
Being a new graduate Physiotherapist, I initially found it quite overwhelming to start practicing with minimal to no supervision. Empower offered a great new graduate program that has a great balance of support and independence. Another aspect that attracted me to Empower was that it permits me to treat clients in their own homes. This enhances the specificity of treatment options and it makes the therapy more relatable and functional for each client.
What piece of advice would you give your new graduate self?
The best piece of advice I would give to myself and any new graduate was a mantra I was told by a UTS lecturer, and it is “Don’t overcomplicate it. Keep it simple stupid.” Also take any opportunity that comes your way because opportunities breed opportunities.
Out of the workplace, what are your interests and hobbies?
I love going to the gym and exercising. I enjoy a variety of training styles including strength training, cardiovascular training, Pilates and boxing. More importantly I love food and cooking, especially baking! Being Italian it’s in my genetics. I also love to travel (COVID has been a bit of a buzz kill with that) but I am definitely making the most of traveling around Australia.
What’s a fun fact about you many people may not know?
A fun fact is that I was a dancer for 15 years and I used to compete around NSW. I also used to play the piano at a very high level during school. I still know how to play “Empire State of Mind” by Alicia Keys, “End of the Road” by Boys to Men, “Clocks” by Coldplay and a few others.
Our Service Guarantee
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
How To Get Clients Started With Our Services
Simply click on the image below for our referral form.
Felicia joined the Empower team in 2020 as an occupational therapist, during a challenging 2020 Felicia managed to work with her clients and excel in providing quality service and care.
Tell us a bit about yourself
Originally from Malaysia, I came to Australia in 2007, completed my Foundation Studies in Adelaide and Bachelor of Occupational Therapy at Deakin University, Geelong. I started my professional OT career in 2012 predominantly working at a private hospital in Geelong – acute medical care, inpatient rehabilitation (orthopaedic, reconditioning, neurological conditions). I was also involved with facilitating individual/group treatment sessions for Outpatient Programs such as Parkinson’s and Cognitive ‘Rust Removers’ group, Pulmonary and Reconditioning program.
I moved to Adelaide in 2018 and worked at a not-for-profit residential aged care and home care community organisation as well as Transitional Care Program. I also had the opportunity to work alongside Psychologists from Spain to establish a cognitive program adapted from Spain within the residential aged care facility and as part of the community program. I moved back to Melbourne in 2020 and began working with Empower in March.
What attracted you to Empower?
I was referred to join Empower by a mutual friend and the opportunity seemed like a good fit.
What do you love most about your role?
As a Community Occupational Therapist, it continues to challenge my skills and knowledge gained over my working experience. I find that I learn something new each day. Most of all I love to see the smile on our client’s face, support them in achieving their goals and independence and also the acknowledgment that we are providing a quality service.
What has been your most memorable moment?
A previous client who was diagnosed with early stage of dementia, who in his first session told us that it was impossible for him to do sudoku puzzles. Through our cognitive therapy group session, he developed the skills and confidence to do sudoku puzzles (along with other tailored activities). I felt a great sense of achievement that he found new interest and motivation to keep his mind active. As an OT I have always known that we “put the fun in functional!”
What piece of advice would you give your new graduate self?
Approach everything with an open mind. There is no such thing as a ‘silly question’. Be pro-active and always persevere to develop your knowledge and skills as you progress as an OT.
Out of the workplace, what are your interests and hobbies?
I love baking – it is my relaxation therapy. I like to try out new recipes and explore new restaurants/cafes. I also like to draw/sketch and make DIY cards.
What’s a fun fact about you many people may not know?
I am a lefty.
Our Service Guarantee
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
How To Get Clients Started With Our Services
Simply click on the image below for our referral form.
Annie 28, lives with her family and was born with a rare genetic disorder. She loves to draw, listen to music and was very excited about her upcoming birthday. Her father Jeff is her primary carer and recently placed Annie in a Group Respite House to give himself a break from his caring role.
Annie has diabetes and requires support in managing her condition as well as insulin administration. Empower Healthcare’s Nursing Team were engaged to provide morning and evening nursing services.
On the second night of Annie’s respite care, Michelle, our Nursing Manager received a call from the staff at the respite house at 9:30pm, to advise that Annie was refusing to eat and her blood glucose levels had dropped below the acceptable limits. Unfortunately to make things more complicated, Annie was refusing to talk and so they requested a nurse to attend.
Michelle went with one goal in mind – to get Annie to eat and drink so her blood sugar levels returned to normal. “On arrival Annie was sitting at the kitchen table. I went in and sat down with her and asked her why she wasn’t eating. Anne didn’t give a reason, so I prompted her further and asked if the reason she was refusing was because she wanted to go home. Annie admitted that this was the reason why she was refusing to eat. I gently explained to her that if she didn’t eat, her blood glucose levels would drop further resulting in admission to hospital.
I sat with Annie and asked about her family and she told me about her Mum and Dad and her brothers and sisters. When I asked if she liked dogs, her face lit up and I showed her photos of my dogs and she started talking about her dog. Without realising, Annie began to eat her dinner and drink a cup of coffee.
By finding out who Annie is as a person; her interests, important personal events, food likes and dislikes, I was able to connect with her, show genuine interest through my responses to overcome her refusal to eat and identify a better approach that safely manages her diabetes.
Our Nursing Team assisted in the management of Annie’s diabetes, and provided education to carers to assist them to feel more confident to support Annie with the management of her condition.
Jeff was so impressed with how we dealt with the situation that he asked us to continue providing nursing care at Annie’s home. Annie has responded really well to Empower’s nurses and the team have built a great rapport with her.”
At Empower, we listen to our clients about the way they like to communicate. What clients say is vital as a healthcare worker. Paying attention to what the person is saying and working out what it really means, opens the door to establishing collaborative, person-centric and meaningful health goals.
Our Service Guarantee
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
How To Get Clients Started With Our NDIS & Home Care Services
Simply click on the image below for our referral form.
We welcome Jeremy Ong to the Empower family. Jeremy is our Physiotherapy Home Care Team Leader in WA and has joined the management team to lead the Physio Team in mobile physiotherapy services.
Tell us a bit about yourself
My passion in physiotherapy stems from seeing the gap between a patient in hospital and returning to normal life at home. I hope on working to help with that transition and with that in mind, have completed extra studies in Chronic pain, Vestibular disorders and Lifestyle Integrated Functional Exercises.
Graduating from Curtin in 2012, I spent my first four years as a Physiotherapist in Victoria working in Aged Care facilities and Rehabilitation Hospitals prior to moving back to Perth. Since returning, I’ve been employed in the community sector as a mobile physiotherapist.
What attracted you to Empower?
It wasn’t the purple uniforms! I felt that Empower Healthcare’s values aligned similarly with my own. Having heard of the proven systems and structures working in Victoria, it was great to see and have that same support implemented in WA. Finally, knowing that the company will only look to grow if they continue to keep their promises made this role very appealing.
In your new position at Empower, what will you be looking to achieve in 2020?
I’m hoping to make an impact and establish Empower Healthcare as the number one choice as allied health home care provider in WA.
What do you love most about your role?
I get great satisfaction in being a part of a client’s journey in working towards and achieving their goals. Even though I have taken on a Team Leader role, I still get to go on the road and treat clients right in the own homes, whether the goal is to walk normally after surgery or to be able to climb stairs for the first time in 10 years.
What has been your most memorable moment?
“Having seen a client for 8-9 months after experiencing set-back after set-back to taking their first unaided steps with her husband looking on with tears of joy.”
What piece of advice would you give your new graduate self?
“If you treat the DISEASE, you win, you lose. You treat the PERSON, I’ll guarantee you, you’ll win, no matter what the outcome” – Hunter Patch Adams
Out of the workplace, what are your interests and hobbies?
I am a father of one very active toddler. My main sport of choice is basketball but up for trying different activities. I also enjoy working in the garden, despite having artificial grass in my backyard.
What’s a fun fact about you many people may not know?
I prefer listening to Podcasts and talk-back radio rather than music while driving.
Our Service Guarantee
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
How To Get Clients Started With Our Services
Simply click on the image below for our referral form.
As a leading provider of allied health services, Tom Cui joins the NSW team as an Occupational Therapist. He joins our brilliant national OT team that are passionate in solving our client’s problems, making a real difference to their lives.
Tell us a bit about yourself
I came to Australia from China for study in 2012. I finished a two year program in the University of Sydney and got a degree in Master of Occupational Therapy. I have been practicing as an Occupational Therapist in a wide variety of settings since 2015, for instance, occupational rehabilitation, community practice, private hospital and aged care facility. I am experienced in ADL assessments, equipment prescription, home modifications, falls prevention and pressure care prevention.
What do you love most about your role?
As a Home Care Occupational Therapist, I enjoy travelling on the road and meeting different clients every day. I like the flexibility at work and look forward to empowering clients so they can cope at home safely and independently.
What has been your most memorable moment?
Within the first few weeks of working at Empower, I had an invaluable team experience that cemented my assurance in choosing the right employment organisation. I had an urgent Specialist Disability Accommodation (SDA) referral and with collaboration from the OT Manager and Case Manager, was able to conduct and submit a comprehensive assessment report within a very short turn-around time that successfully achieved the goal of facilitating approval for appropriate accommodation and services within a limited time frame.
As an Occupational Therapist in NSW, what will you be looking to achieve in 2020?
It has been an exciting time and I’m so grateful in having the opportunity and experience to expand Empower Healthcare’s allied health services into New South Wales. It’s fascinating observing a business grow organically from scratch and I have been thankful in transferring my previous experience and knowledge to deliver individualised, innovative and high quality health care as per my fellow work colleagues around Australia.
What piece of advice would you give your new graduate self?
As an international student, I used to worry if I would be able to find a job and survive in this field. Apparently, I have proven that I worried a little bit too much! Therefore, I would like to leave a piece of advice to the new graduate self “No worries, you are better than you thought – chase your dreams.”
What makes Empower different to previous places of employment?
Empower is like a big family to me. I feel I am well supported in the team.
Out of the workplace, what are your interests and hobbies?
I am a very active person. I like all sorts of sports, such as cycling, soccer, basketball and snooker.
What’s a fun fact about you that most people don’t know?
I am a big fan of heavy metal. I feel sorry to my neighbours when I play guitar at home…
Our Service Guarantee
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
How To Get Clients Started With Our Services
Simply click on the image below for our referral form.
Eloise Mellor joins Empower’s Relationship Management Team and brings over 12 years of healthcare experience to oversee Residential Aged Care client satisfaction and new partnerships across the eastern seaboard. With her warming personality, empathetic ear and professionalism, our clients are already experiencing Eloise’s abilities in presenting ideal solutions to their problems.
Tell us a bit about yourself
Although this is my first time working in the Aged Care sector, I have been in healthcare for 12 years and done a bit of everything. In England I have worked in a Private hospital as a Ward Clerk, Theatres receptionist, Bookings assistant, Ward Hostess and even in Finance. From there I went on to work for a private medical and dental healthcare insurer, looking after current and prospective clients across the UK. I then booked a one-way ticket to Australia and only meant to stay here for a year, however I loved it and ended up landing a sponsored job for a healthcare tech company, again looking after existing and prospective clients, this time across Australia and New Zealand. I have now made the move to Empower Healthcare and am very excited to be making a difference in such a critical sector.
What do you love most about your role?
I love that no two days are the same, I get to meet a whole range of different people with diverse needs when it comes to Allied Health. I love working to resolve what it is people want and finding ways to make it happen. My job also involves me liaising with many of my colleagues on a regular basis and requires me to be an expert on multiple aspects of the business, which means I get to learn a lot and work with amazing people, whether they be clients or colleagues on a daily basis.
In your new position at Empower, what will you be looking to achieve in 2020?
Some of my main goals for this year are to build my network in this sector and to be known as a reliable key contact when it comes to Allied Health. I want to ensure that as many as possible facilities and Aged Care residents, across Australia, are receiving the quality and human care they deserve.
What’s your thoughts around allied health services for aged care?
For too long Allied Health’s primary role in Aged Care was to tick a box to generate ACFI funding or to meet basic standards, Empower Healthcare has changed that by using our time to genuinely make a difference to residents lives every day.
What attracted you to Empower?
I truly feel passionately that Empower Healthcare is making a difference to peoples lives and this belief has been cemented by the kind, considerate and passionate people I have met across the business. Also, with all the negatives of COVID-19 it really got me thinking that I want to work in a critical sector and make a difference.
Out of the workplace, what are your interests and hobbies?
I love seeking out a sunset and just appreciate nature putting on a show- perhaps with a wine in hand. I also like to keep fit, particularly spin classes or hiking. I have also been known to jump out of a plane before.
I also love travelling round this beautiful country that is Australia – Perth is next on the list when restrictions allow.
What’s a fun fact about you many people may not know?
Believe it or not I have a degree in Fashion, I was headhunted by Ted Baker at Graduate fashion week in London and designed for them for a bit – a bit different to what I’m doing now! As much as I love designing as a hobby, I realised the fashion industry was not for me, I gained so much from the experience all the same and I’m very happy to be where I am now.
Our Service Guarantee
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
How To Get Clients Started With Our Services
Simply click on the image below for our referral form.
