Empower Healthcare is proudly partnering with the charity group Legacy in recognition of the thousands of Australian Defence Force personnel that have been playing an important role in supporting the Government’s response to COVID-19.
This partnership is very important to us as we have over 100 health workers engaged in delivering essential aged care and community healthcare services to vulnerable Australians nation-wide during a public health crisis that presents numerous challenges.
We would like to show our appreciation for ADF’s role in keeping our team and Australians safe through their involvement in:
The Victorian Aged Care Response
Contact tracing and community engagement
Medical testing initiatives and
Border control and Victoria Police checkpoints.
Legacy provides supportive services to Australian families suffering after the injury or death of a spouse or parent, during or after their defence force service. Legacy currently cares for 52,000 beneficiaries, including 1,845 children and disabled dependants throughout Australia.
During 2020 Legacy Week, which runs from 30 August – 5 September 2020, Empower Healthcare employees will be showing their appreciation by wearing a Legacy badge and handing out Legacy Week bears to Aged Care residents, Home Care & NDIS clients that have a connection with Australia’s defence force services.
Legacy Week
The Legacy Week appeal has been running since the 1940’s and is a time for all Australians to show their support for the widows and children whose loved ones have served our country.
The Legacy badge is a special emblem of support for our veterans’ families, symbolising our nation’s greatest values of mateship, compassion and fairness.
Legacy badges may be little but the funds they raise make a big impact in the lives of our veterans’ families.
Legacy Week is a time to give back to the families of those who have given so much.
2020 Legacy Week runs from 30 August – 5 September.
How Can You Get Involved?
Whether you make a tax-deductible donation, buy a badge, fundraise for Legacy or Volunteer during Legacy week, your compassion will touch the lives of our veterans’ families and give back to the families of those who have given so much.
The strengthening of a liaison between our Healthcare clients in WA will be one of the first priorities of newly appointed Relationship Manager WA, Kurtis Rae. In a move designed to expand and strengthen the organisation in all three care channels: Aged Care, Home Care & NDIS, Kurtis will be responsible for building on that success and embed the quality services of Empower Healthcare into the WA community.
Kurtis enjoys business relationship management and making an impact on business operations. He previously worked for St John Ambulance WA in a similar role that involved managing relationships within aged care facilities and hospitals. “As a ‘people-person’, I love connecting with anyone and everyone, especially being able to help provide solutions! I love that I get to build partnerships and relationships with like-minded providers to increase independence and improve the quality of life within our community.”
Interestingly, Kurtis’ kind and thoughtful nature extends to being a hero and saving a 16-year-old boy’s life. While the majority of the bystanders looked on in panic, yelled or got their mobile phones out to call for help, Kurtis and his friend immediately put their CPR training to work and kept the boy’s heart pumping until the paramedics arrived. “We were lucky enough to save his life. It’s still a key motivator for doing what I do, inspiring me to change and influence lives in the career I choose.”
So when he’s not saving lives, he’s coaching with Gwelup Croatia Soccer Club and spending time with family, friends and adopted bull-arab dog.
It brings us great pleasure in announcing Kurtis’ appointment to Empower Healthcare. Please join us in welcoming Kurtis.
Our Service Guarantee
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
How To Get Clients Started With Our Services
Simply click on the image below for our referral form.
Empower’s incredibly skilful remedial massage team are available and ready to renew massage therapy services to Home Care clients.
If your client is suffering from chronic pain, muscle soreness and or tightness, restriction of movement and muscle tension, our therapists are here to help.
Our accredited and experienced therapists deliver soothing remedial massage techniques that will release muscle pain, tension, stimulate circulation and aid natural healing processes in damaged areas of the body.
Click here to learn more about our remedial massage service offerings.
Our Service Guarantee
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
Home nursing services are now available for Home Care packages & NDIS participants.
Enjoy a full-service allied-health platform, where you can experience and benefit from our responsive service promise across all care professions.
Physiotherapy, Occupational therapy, Home Nursing, Podiatry, Dietetics, Osteopathy and Massage therapy.
Easily manage your client portfolio by using our streamlined processes that digitally capture your requests, quickly schedules appointments and receive timely reports without needing to chase or follow-up.
Home Nursing Service Solutions
We offer a wide range of home nursing services from; Medication Management, Wound Management & Skin Integrity, Diabetes Management, Continence Management, After Hospital Nursing Care, Clinical Assessments and Mobility Assessments and Recommendations.
Access our national office qualified nurse support member to answer enquiries on short and long-term care needs of your respective clients and any queries you may have surrounding transition.
And have peace of mind knowing we have carefully selected our nursing team to ensure they maintain our exceptional care service standards and have been screened and police checked to provide your clients with the highest nursing competence and safe care.
Home Nursing Service Coverage
Our nurses are available 365 days a year, from 7am to 9pm,
Home Nursing Service Geography
We will initially be servicing the South-East region of Victoria.
This area ranges from Brighton down to Mornington and east across to Beaconsfield.
Suburb listing
Below is a comprehensive listing of the suburbs we will cover.
We are getting a lot of interest in other areas too, so to help us identify meeting your nursing area needs, please register your interest by sending us an email and we will update you when we release our second stage in extending our geography coverage.
We are very excited to announce the introduction of home nursing services for Home Care packages & NDIS participants.
Enjoy a full-service platform, where you can experience and benefit from our responsive service promise across all care professions.
Easily manage your client portfolio by using our streamlined processes that digitally capture your requests, quickly schedules appointments and receive timely reports without needing to chase or follow-up.
Access our national office qualified nurse support member to answer enquiries on short and long-term care needs of your respective clients and any queries you may have surrounding transition.
And have peace of mind knowing we have carefully selected our nursing team to ensure they maintain our exceptional care service standards and have been screened and police checked to provide your clients with the highest nursing competence and safe care.
Nursing Service Solutions
We will be offering a wide range of nursing services involving:
Clinical Assessments
Medication Management
Wound Management & Skin Integrity
Continence Management
Diabetes Management
After Hospital Nursing Care
Mobility Equipment Purchases
Nursing Service Coverage
Our nurses will be available from 7am to 9pm, 7 days a week, 365 days a year.
Nursing Service Geography
We will initially be servicing the South-East region of Victoria.
This area ranges from Brighton down to Mornington and east across to Beaconsfield.
Suburb listing
Below is a comprehensive listing of the suburbs we will cover.
We are getting a lot of interest in other areas too, so to help us identify meeting your nursing area needs, please register your interest by sending us an email and we will update you when we release our second stage in extending our geography coverage.
We recognise the importance of healthcare professionals taking every measure to help protect the health and well being of our clients and themselves in light of the continuing spread of COVID-19.
And we support the expert medical advice that everyone aged six months and over should be vaccinated against influenza this year, and every year, to protect themselves and the community.
Empower Healthcare is acutely aware that from 1 May 2020, all aged care workers and visitors must have been vaccinated against seasonal influenza to enter an aged care facility.
So, in alignment with the decisions made by the National Cabinet, we have updated our Influenza Vaccination Policy mandating all Empower Healthcare employees visiting clients in residential aged care facilities and in the community, to have up-to-date (i.e. 2020) vaccinations against influenza by 24 April 2020.
Employees will be required to provide evidence of this vaccination to Empower Healthcare by Friday 24th April 2020, in the form of:
Statement or record from a health practitioner
Immunisation history statement available from Medicare online or the Express Plus Medicare Mobile app
And we will provide all clients with clinician certification by Thursday 30th April 2020.
An email with our updated Influenza Vaccination Policy has been sent to all clients. If you would like a copy, please call the national office on 03 9583 1364.…
We know a lot of you are doing your bit during these challenging times – social distancing & self isolating… whatever you’re doing, we are grateful for your contribution! We also know that it’s quite easy to fall into the habit of sitting for long periods as we’re cooped up in our homes. That’s why we want to share with you some tips on how to keep moving in your home. Movement and physical activity is essential, especially during these trying times, to keep our immunity and mental well-being up! Better still, studies have shown that staying active in your senior years can add 5 years to your life.
1. Don’t stop moving!
Functional decline can happen very quickly. Just remember, if you don’t use it, you lose it! Walking around your backyard is a good start (& you don’t need a big back yard to do this!). 30 minute walks are recommended, but you can break it down into 10 minute walks, 3 times a day.
2. Maintaining your strength
Strength can decline very quickly. No need to go to clinics for exercises, you can do them in your own home. Exercises along the kitchen bench are usually recommended. While you’re in the kitchen, grab 1L milk cartons or your canned foods to use as weights, one in each hand and lift them above your head – that’s one of the many ways to build your shoulder strength. It’s that simple!
3. Maintaining your respiratory health
We know that COVID19 affects your respiratory system. Did you know that Physios are the experts in respiratory health? We can provide exercises to improve lung and airway function – this can be simple as walking up and down the stairs!
4. Keeping your flexibility
Stretching is also essential especially when your body is in one position for prolonged periods of time – stretches in bed or on the couch, especially for your hips, neck and back as they usually under most stress when sitting for too long!
Introducing TeleTherapy Services
At Empower, we can do all this, from a distance! We have introduced TeleTherapy services for people that are self-isolating, are unable to have face to face appointments due to their health or feel uncomfortable with a face to face appointment.
This means we can help you with the points mentioned above – without needing to physically be there! Our new service model will enable continued therapy services without direct contact that will keep you and your family safe from COVID-19.
Click below to learn more or call us on 9583 1364 for more details on our new TeleTherapy service approach.
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
How To Get Clients Started With Our TeleTherapy services
Existing clients – Call 03 9583 1364 to discuss.
New referrals – Simply click below to complete our referral form.
Click here for the article by Australian Physiotherapy Association (APA) that confirmed the status of allied health professionals as an ‘essential service’.
TeleTherapy service model is now available for Empower Healthcare clients.
This additional service delivery option underpins today’s confirmation that ALL allied health services are considered an ‘essential service’ by the Australian Minister for Health and the Federal Minister for Health, The Hon Greg Hunt.
Empower’s TeleTherapy service will help our community stay healthy and independent during this situation, it also will reduce isolation and offer the ability for those most at risk to stay safe whilst remaining connected to their valued services.
All our services will continue to be provided in person where possible. Empower Healthcare is taking the risks associated with COVID-19 seriously and have introduced many precautionary measures to protect consumers and our team during Home Care & NDIS visits, including Pre-Screening all Home Care & NDIS clients prior to visits.
In addition, our new TeleTherapy service is available immediately for the following services:
Occupational Therapy
Physiotherapy
Osteopathy
Dietetics
In our TeleTherapy model, clients can choose between; using their own device – smartphone, tablet, PC, and we will supply an email with a single link to start a video call.
For those clients that do not own a device, or find it hard to use technology, Empower will supply a sanitised device on the day of treatment.
Our TeleTherapy service is perfect for people that are self-isolating, are unable to have face to face appointments due to their health or feel uncomfortable with a face to face appointment.
Call us on 039583 1364 for more information and pricing on our TeleTherapy service option.
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam Gilroy Smith, CEO reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we adapt, stay well positioned and respond fast to deliver exceptional care. The launch of our new service model is another example of Empower Healthcare’s ability to be agile in a rapidly changing environment.”
How To Get Clients Started With Our TeleTherapy services
Existing clients – Call 03 9583 1364 to discuss.
New referrals – Simply click below to complete our referral form.
Click here for the article by Australian Physiotherapy Association (APA) that confirmed the status of allied health professionals as an ‘essential service’.…
Empower Healthcare has been on the front-foot since the early COVID-19 developments and have created a detailed Business Continuity and Operational Plan.
How has Empower Healthcare Been Preparing?
We are committed to the safety of our clients, consumers and team members and our Operational Plan details the increased measures we have taken across our organisation and those we plan to take should the Pandemic progress. This plan was shared electronically with our clients yesterday. Please contact national office on 03 9583 1364 if you would like a copy of this communication.
We will be in regular communication with you all throughout this crisis, at this point we would like to communicate the following key advice:
Currently there are no cases of COVID-19 within the Empower Healthcare team
All Empower staff have undertaken a refresher course on Hand Hygiene and Infection Control in response to COVID-19
Our teams are being provided with additional PPE to further minimise risk
We have issued our internal COVID-19 policy which ensures that any at-risk staff do not attend and will require medical clearance prior to returning to work
Will all of Empower’s Services Be Maintained?
Yes. As healthcare providers, we recognise that we provide an invaluable service to Residential Aged Care, Home Care and NDIS clients, and as such, have taken the following additional measures to ensure clients, consumers and team members health and safety comes first.
Residential Aged Care:
Some of our clients have asked us how we will ensure that we provide our full service throughout the outbreak process. We’d like to reassure you that at Empower Healthcare, we have taken several measures to ensure that we maintain a healthy and viable workforce across all of our client’s facilities. In addition, we have moved to increase our workforce including adding to our casual bank.
In some cases our clients have moved to voluntary lockdown. In these cases, we’d like to reassure you that as an essential part of the operation, Empower will continue to provide services in conjunction with providers.
Home Care/ NDIS:
Currently the advice is to maintain Home Care Services as these offer key supports to the community, including physical support and vital access to equipment.
As we are all aware, the people we all work with are some of the most vulnerable with a higher risk of infection and will continue to require our services in order to stay safe and healthy at home. Therefore, we are taking every possible precaution to ensure that we can continue to provide our services to them safely.
How are employees managing infection control and consumer safety?
Empower Healthcare are undertaking the following precautions:
Education on Infection control and hand hygiene is offered to all consumers as part of our service
Pre-screening of all clients prior to visit – currently undertaken by clinicians prior to entering house. Should the pandemic progress to the next phase, pre-screening will be undertaken each day for all visits by our Head Office team.
A Home Care specific education module on precautions around COVID-19 has been provided to all staff
Strict Infection Control and PPE measures such as; WHO 5 moments of hand hygiene and sneeze/cough hygiene, use of gloves, as well as thorough and regular cleaning of equipment before and after each treatment.
Additional Personal Protective Equipment (PPE) packs have been prepared for clinicians which contains examination gloves, hand sanitiser, soap dispenser paper towel and bars of soap.
If a customer is feeling sick?
It is very important that Empower Healthcare is informed if a customer becomes unwell, particularly if they have been receiving support services during the 14-day period before becoming unwell. This is especially important if you have symptoms include a fever, cough, sore throat or tiredness.
If you develop symptoms including a fever and cough you should isolate yourself immediately and urgently seek medical attention. It is very important that you do not continue with Empower Healthcare’s services while you are unwell.
What will happen if a customer or staff member has COVID-19?
Staff
In line with government guidelines, employees will not attend work and will alert management as soon as possible if they meet any of the following criteria:
Within the last 14 days, travelled to/from China, Iran, South Korea, Italy or any other country with heightened travel advisories in place in relation to COVID-19
Have been in contact with anyone who has travelled overseas in the past 14 days
Are experiencing a fever or any respiratory illness;
Have tested positive for COVID-19; or
Have been instructed to self-isolate by a public health official
If Empower Healthcare becomes aware of a team member positively confirmed with COVID-19. National office will then notify the relevant healthcare organisations, clinical care managers, case managers, consumers, carers and other team members that may have been in contact.
In regard to Home Care Services, all future treatments will be re-allocated and case managers, consumers & carers will be notified.
Empower Staff members will not return until they have a medical clearance.
Customer
If a customer has contracted COVID-19 and we have been notified by the healthcare organisation, management will ask for any clinician that has been in contact with that consumer in the last 14 days, to go into self-isolation.
Customers who have contracted COVID-19 will not be able to return to receiving Empower Healthcare services until they have a medical clearance.
Current Business Operational Status
As part of our Operational Plan, Empower Healthcare’s national office will now be reduced to a skeleton team, with the other team members continuing to work from home. As the pandemic progresses, all national office members will follow suit.
Our service platform utilises cloud-based technology platforms, so we can easily continue business from any location.
All contact points stay the same. You can contact the Home Care Services Support Team on 03 9583 1364 or via email, info@empowerhealthcare.com.au.
Contact Points
If you need more information or have a specific question, you can contact:
Empower Healthcare is set to expand across Australia over the next three years, in response to their multi-state client’s needs. Adam Gilroy Smith, CEO explains “Our service model appeals to the growing and evolving healthcare market, where the consumers right of choice is now driving and re-shaping expectations.”
Empower was founded in 2016 and has grown organically to provide a comprehensive range of allied health services including physiotherapy, occupational therapy, osteopathy, podiatry, dietetics and massage therapy.
Our Story
“Having worked alongside allied health companies in Australia for many years, it was clear that clinicians didn’t want to work in the aged care industry because they didn’t want to just tick a box… they wanted to make a difference.
It was this realisation that led to Matthew and I forming Empower Healthcare. By building an organisation that genuinely focuses on the quality of work by clinicians, driven by our focus on consumer outcomes, we have engaged clinicians, higher quality care and better results for our clients. It is these foundations that have led to the success we are experiencing today,” clarifies Adam.
Empower Healthcare services over 150 healthcare organisations across Victoria and now Western Australia, with over 90 clinicians delivering 31,000 + treatments per month to consumers receiving Home Care packages, NDIS funding or Residential Aged Care.
Western Australia
“It is a very exciting time with Empower Healthcare building on the success of its Victorian operation and now expanding nationally into Western Australia and Tasmania.” Adam continues, “A key client asked us to partner with them at their two aged care facilities in Perth, based on their experience of Empower in Victoria. Our Western Australian (WA) team have settled in exceptionally well and we look forward to growing the WA team base.
Home Care & NDIS
A major part of our national expansion plan is to offer Home Care & NDIS into every state. We have built our service model around responsiveness and this along with exceptional care, has led to us being a preferred partner to many healthcare organisations.”
Our Service Guarantee
“Our promise: We respond faster. Whether it’s our short waiting lists, same day reporting or simple referral process, you can rest assured that your client is in the best hands.”
We have listened to our clients and they don’t have the time to micro-manage their portfolio. They want to partner with someone that is reliable and dependable with transparent pricing structures.
Adam reveals, “Empower has grown by 100% over the past year based on our service model across Home Care, NDIS and Residential Aged Care. By listening to our clients and the challenges they face, we can adapt, stay well positioned and respond fast to deliver exceptional care.”
